Customer Care

SHIPPING

We ship all orders via USPS. Orders are processed within 24-48 business hours of placing your order before being shipped. With high demand items, your order may be backordered or delayed. You will be notified if there are anticipated delays. When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. When using PayPal we will only ship to "confirmed" addresses. 

RETURN & EXCHANGE

The Golden Soul Club is committed on producing premium products with great attention to detail for your satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for store credit.

Returns must be made within 14 business days of shipping. The returned item(s) must be unworn, unwashed, all tags attached and original packaging.

 Customers will not be refunded for initial shipping costs. Store credit for the online shop will be given for retail price of item(s) purchased.

Once item(s) are received and inspected, store credit will be issued for returned items. If an exchange is being made, the customer will be required to purchase the desired item using the store credit issued. We are not responsible for risk of loss or damage during return shipment.

*Please note
- Items purchased during sales events cannot be returned or exchanged.